Life call – Providing Peace of Mind to Seniors and Families

LifeCallLeslie used to call her mother up to five times a day to make sure she was okay. Her mother, an 87-year-old widow in Cleveland, was not as steady on her feet as she used to be. Leslie was worried what might happen if her mother were to fall and nobody was around to help. Leslie has found peace of mind in a LifeCall medical alert system. Emergency assistance is available to her mother at the touch of a button. “This technology finally lets me feel confident that my mom is safe and secure and she can stay in her home longer,” said Leslie, a 45-year-old elementary school teacher.
Medical alert systems, or Personal Emergency Response Systems (PERS) are devices that connect seniors or persons at risk to a 24-hour emergency response center with the push of a button. PERS technology gives seniors more confidence in their ability to live alone and helps families avoid the wrenching decision of whether to move an aging parent from his or her home to a facility.
A typical PERS system features three primary components.
1. Base Monitoring Unit
The heart of every LifeCall system is the base monitoring unit. Designed for tabletop use, it is ideal for bedside placement. It plugs into your phone line just like an answering machine and connects wirelessly to the Medical Alert button. An ultra-sensitive microphone and voice amplification can pick up your voice and let you hear conversations with the Response Center in virtually any part of your home.
The base monitoring unit is easy to set up, conducts regular, automatic self-testing to confirm proper operation, and will alert LifeCall in the event of system trouble or if maintenance is required. The station also features a HELP button for manual activation in the same manner as the Medical Alert buttons, as well as a CANCEL button that terminates alarms.
2. Medical Alert Button
Each LifeCall system features a discreet, Medical Alert button that can be worn either around the neck as an adjustable medical alert necklace or pendant or on the wrist as a medical alert bracelet – whichever you prefer. The Medical Alert button is water resistant (designed to wear in the bath or shower where falls most often occur) and with a battery life of 2-3 years will provide help whenever you need it. Unlike a cell phone, you wear your Medical Alert button 24/7 so that if worn properly help is always within reach. Designed for wear, the alert button is comfortable and unobtrusive.
Whenever the alert button is pressed within range of the base monitoring unit, the station calls our emergency Response Center.
3. Emergency Response Center
All LifeCall subscribers have 24/7 access to our US-based emergency Response Center. In an emergency situation, the base monitoring unit contacts our dedicated emergency Response Center. Two-way voice communication is promptly established allowing you and the Response Center operator to talk directly with each other via the base monitoring unit.
Whether the distress signal is sent by pressing the Medical Alert button or by being triggered by a fall, when the high-speed two-way connection is complete, you’ll hear the reassuring voice of a trained and certified EMT operator. We immediately check on your status and, in the event of an emergency, access your profile then contact the people you’ve identified – and emergency personnel, when appropriate – to get you the help you desire.
What makes LifeCall unique as a leader in the medical alert industry?
Global leaders in technology
Our medical alert systems feature equipment manufactured by the global leaders in medical communications technology. All LifeCall equipment is UL®-listed, FCC approved, and relied upon every day in millions of safety and security applications around the world. In addition, the LifeCall Response Center is powered by a world-class automation platform and two fail-safe redundant systems. The center also has been recognized by Computer World Magazine for its high-tech infrastructure.
In addition to traditional landline or cellular systems, LifeCall is at the forefront of offering the latest evolution of proven PERS systems to the marketplace. These include:
FallAlert systems.
Fall detection technology that does not require pressing the “panic button” which may be unaccessible if the user is unconscious due to a fall. LifeCall’s FallAlert system features a Medical Alert pendant that includes sensors which detect between normal activity and an actual fall. By continuously measuring motion, movement and speed in all directions, the fall detector compares what it senses to what it considers an actual fall. If the FallAlert system detects a fall, and if there is no movement or tilt from horizontal to vertical positioning detected after 10 seconds, an unconsciousness alarm will be transmitted to the base monitoring unit, signaling for emergency assistance. The LifeCall emergency Response Center will establish two-way communication promptly and, if there is still no response, they will proceed to follow the pre-designated emergency protocol.
Mobile Alert systems.
Emergency access whether inside, outside, or away from home, using highly-accurate U-TDOA location technology. LifeCall – wherever you go.
For active clients who desire one-button access to emergency help wherever you go, LifeCall is pleased to offer Mobile Alert – for maximum protection in an emergency no matter where you are, whether inside, outside, or away from your home. Mobile Alert is our latest medical alert system which has all the exceptional features our clients have come to expect from our complete line of personal emergency response systems.
Mobile Alert provides LifeCall’s superior 24/7 service with the added reliability of high-accuracy U-TDOA location technology. If you need to be located, emergency care specialists can connect you to 911 who will speak to you and locate you (if necessary) using U-TDOA tracking – which is far superior to GPS for pinpointing a person inside a building. This allows the emergency Response Center to determine whether you are at home and gain a more accurate position inside a building or structure.
Although the Mobile Alert system is small and lightweight, its two-way voice system features a powerful built-in speaker and microphone. At the press of a button, the user is connected with a certified emergency care specialist who can dispatch EMS and/or send loved ones to the user, depending on what is needed. The Mobile Alert system works anywhere within T-Mobile’s coverage area. If T-Mobile is not available, the device automatically calls 911 on any cell carrier that is available.
The EMT difference
In an emergency situation, when acquiring and assessing critical information is vital, you need the best individuals trained to handle all types of emergencies. The LifeCall Response Center is staffed 24/7 with 100% certified Emergency Medical Technicians (EMTs) prepared for every emergency situation. Once two-way voice communication is established, the EMTs stay in constant contact with you, assessing the situation and, when necessary, dispatching emergency personnel while providing vital medical history to the paramedics en route. Loved ones and caregivers are promptly notified of the incident and the post-alarm status of the client. Every one of the EMTs at our Response Center has a minimum of 100 hours training in areas such as cardiac and respiratory emergencies, human anatomy, blood stoppage, trauma management patient assessment and more. These specially trained individuals work alongside police and firefighters every day at the scene of emergencies providing immediate assessment and care prior to hospital transport.
Our team of personal emergency response system experts has delivered life safety and security solutions to healthcare facilities and families throughout the United States since 1974. Utilizing the latest healthcare communications technology, LifeCall Medical Alert Systems w/ Fall Alert continues to be an innovator in providing independence, security and responsive emergency assistance – all at the tip of your fingers.
LifeCall works very closely with home health agencies & registries, physicians & therapists, case managers & social workers, consultants, DMEs, etc. LifeCall is a logical add-on service for any health & wellness business that promotes aging in place and is committed to providing excellent care and around-the-clock monitoring for their patients or senior clients. LifeCall’s services do not compete with these services in any way. We simply enhance these fine services by offering one more valuable amenity.
Since its founding the LifeCall organization has been defined by a family-first philosophy that has guided our mission: to help families like Leslie and her mother retain their independence and remain in their own homes. By engaging a caring team of dedicated professionals who share that passion, LifeCall is – and will continue to be – at the forefront of providing the very best in-home health care monitoring solutions. And by offering a level of integrity, personal attention and service excellence that are simply unmatched, we have built friendships and relationships with our clients and their families that are the envy of the industry.
To learn more about LifeCall’s wide array of medical alert systems, visit www.lifecall.com or call a LifeCall security representative today at 1-866-220-1212.
It could be the most important call you’ll ever make.

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